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Legal notice, Privacy Policy and Cookies

2. Privacy Policy

Through this Privacy Policy, the user is informed in a clear, precise, and concise manner. If the user accepts it, they will give their free, informed, specific, and unequivocal consent for CLÍNICA DENTAL PARDIÑAS to process their personal data in accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) (current European and national legislation on data protection).

BASIC INFORMATION ABOUT DATA PROTECTION

Responsible for the processing CLÍNICA DENTAL PARDIÑAS
Purposes of the processing Responding to inquiries and doubts, providing the service, and possibly sending information about the services offered.
Legitimacy Consent of the data subject (Article 6.1.a of the GDPR). Contractual relationship with the data subject (Article 6.1.b of the GDPR).
Recipients Data will not be transferred to third parties. Access may be granted to: Tax Administration, Banks and financial entities, Security Forces, Data Processors necessary for the provision of the service.
Rights and additional information The exercise of rights of access, rectification, or deletion, among others, is allowed. All information is accessible in the detailed information of this privacy policy.

2.2 Detailed information on data protection

2.2.1 Who is responsible for the processing?

The identifying data of the Responsible for the Processing appear in section 1.

2.2.2 What information do we collect and process from the user through the website?

The data collected refers to the category of identifying data, such as: Name and Surname, Phone Number, Postal Address, Email, and the IP address from which the data collection form is accessed.

Through the Contact

In-person appointment, and Online appointment forms On our website, the user will find the option to write to us to clarify any doubts they may have regarding the operation of our services or anything else they need. To respond, we will contact the user via email or phone number if provided. You will also see options to request an in-person appointment and an online appointment where we will ask for information to adequately manage the corresponding appointment.

Through our corporate email

Through our email clinicapardinas@clinicapardinas.com, the user can write to us and/or request the information they deem necessary to clarify any doubts related to our services.

2.2.3 For what purpose do we process the user’s personal data?

CLÍNICA DENTAL PARDIÑAS processes personal data for the purposes detailed below depending on the reason they were provided:

· Carrying out the provision of contracted services, maintaining the contractual relationship, and following up on it.

· Contacting, processing, managing, and responding to the user’s request, application, incident, or query (whether via email, contact form, or phone).

· Managing the client’s purchase process and any queries related to the contracted services.

· Managing, if applicable, the sending of information about services and news associated with CLÍNICA DENTAL PARDIÑAS by electronic and/or conventional means.

2.2.4 What is the legitimacy of the processing of the user’s data?

  • The legal basis for processing your personal data for the purposes outlined in the previous section is the execution of the corresponding service provision, which is an imperative obligation for it as established by Article 6.1b) of the GDPR.

  • Regarding the sending of information about services and news associated with CLÍNICA DENTAL PARDIÑAS, the legal basis for processing the personal data provided is the consent explicitly given by the user as established by Article 6.1a) of the GDPR.

2.2.5 For how long will the user’s personal data be processed?

  • Data related to healthcare services for a minimum period of 5 years from the last healthcare provision in compliance with Law 41/2002.
  • Invoices for a minimum period of 10 years according to the Penal Code, accounting, tax regulations, Commercial Code, VAT regulations, LIS, etc.
  • Data used for commercial and advertising purposes while the processing lasts.
  • For a minimum period of 5 years from the last healthcare provision in compliance with Law 41/2002.
  • Paper prescriptions will be kept between 3 months and 5 years depending on the type of prescription according to RD1718/2010 and RD1675/2012.
  • Electronic prescriptions only during the time required for dispensing.
  • Data used for vaccine reminders, commercial and advertising purposes while the processing lasts.
  • Data used for sending circulars and reminders of expiration dates of permits and/or licenses while the processing lasts.
  • For a minimum period of 10 years, the content of issued reports, including medical and psychological evaluations, and complementary reports presented for the proper preparation of the psychophysical test according to RD170/2010.
  • Data for the management of the client relationship and billing and collection of services will be kept as long as the contract is in force. Once this relationship ends, data may be kept for the time required by applicable legislation and until potential liabilities arising from the contract prescribe.
  • Data for the management of inquiries and requests will be kept for the time necessary to respond to them and, if applicable, while the data subject does not request the withdrawal of their consent to receive information related to their inquiry.
  • Data for sending information related to CLÍNICA DENTAL PARDIÑAS products or services will be kept while the user does not revoke their consent.
  • Curriculum Vitae data for selection processes will be kept for a maximum of two years.

2.2.6 To which recipients will the user’s personal data be communicated?

As a general rule, your data will not be transferred to third parties unless there is a legal obligation or it is necessary to carry out the service provision. Taking this into account:

  • The user’s personal data could be communicated to financial entities through which the management of collections and payments is articulated when appropriate.
  • Only in legally necessary cases will the data be communicated to the Security Forces.
  • They could also be communicated to the competent Public Administrations in the cases provided by law.
  • If applicable, they will also be communicated to CLÍNICA DENTAL PARDIÑAS Processors for the proper provision of the service.

2.2.7 What are the user rights?

The data protection regulations allow you to exercise your rights of access, rectification, deletion, and data portability, and opposition and limitation to their processing, as well as not being subject to decisions based solely on automated processing of your data where appropriate.

These rights are characterized by the following:

  • Their exercise is free unless they are manifestly unfounded or excessive requests (e.g., repetitive nature), in which case CLÍNICA DENTAL PARDIÑAS may charge a fee proportional to the administrative costs incurred or refuse to act.
  • You can exercise your rights directly or through your legal or voluntary representative.
  • We must respond to your request within one month, although considering the complexity and number of requests, the period may be extended by another two months.
  • We have an obligation to inform you about the means to exercise these rights, which must be accessible and not deny the exercise of the right solely because you choose another means. If the request is made electronically, the information will be provided by these means where possible unless you request otherwise.
  • If CLÍNICA DENTAL PARDIÑAS does not process the request, it will inform you at the latest within one month of the reasons for not acting and the possibility of filing a complaint with a Supervisory Authority.

To facilitate the exercise of your rights, we provide the links to the request forms for each of the rights:

  • Access right exercise form
  • Rectification right exercise form
  • Opposition right exercise form
  • Deletion right exercise form (“right to be forgotten”)
  • Processing limitation right exercise form
  • Portability right exercise form
  • Right not to be subject to automated individual decisions exercise form

To exercise your rights, CLÍNICA DENTAL PARDIÑAS provides the following means:

1. By written and signed request addressed to CLÍNICA DENTAL PARDIÑAS. Ref. Exercise of Rights LOPD.

2. By sending the scanned and signed form to the email address dpd@apdtic.com indicating in the subject Exercise of Rights LOPD.

In both cases, you must prove your identity by attaching a photocopy or, where appropriate, a scanned copy of your ID or equivalent document to verify that we only respond to the data subject or their legal representative, who must provide proof of representation.

Additionally, if you consider that you have not obtained full satisfaction in the exercise of your rights, we inform you that you can file a complaint with the national supervisory authority by contacting the Spanish Data Protection Agency (AEPD) at C/ Jorge Juan 6 – 28001 Madrid (www.aepd.es).

2.2.8 What security measures do we have implemented?

At CLÍNICA DENTAL PARDIÑAS, we are committed to protecting your personal information.

We use reasonably reliable and effective physical, organizational, and technological measures, controls, and procedures aimed at preserving the integrity and security of your data and ensuring your privacy.

Furthermore, all personnel with access to personal data have been trained and are aware of their obligations regarding the processing of personal data.

In contracts with our suppliers, we include clauses requiring them to maintain the duty of confidentiality regarding the personal data to which they have had access by virtue of the contract, as well as to implement the necessary technical and organizational security measures to ensure the permanent confidentiality, integrity, availability, and resilience of data processing systems and services.

All these security measures are reviewed periodically to ensure their adequacy and effectiveness.

However, absolute security cannot be guaranteed, and no security system is impenetrable, so in the event that any information processed and under our control is compromised as a result of a security breach, we will take appropriate measures to investigate the incident, notify the Supervisory Authority, and, where appropriate, those users who may have been affected so that they can take appropriate measures.

2.2.9 Social media policy

CLÍNICA DENTAL PARDIÑAS has a corporate profile on the social networks Facebook, Instagram, Twitter, and Google.

Therefore, CLÍNICA DENTAL PARDIÑAS is the “Data Controller of your data” by virtue of the existence of such profiles on social networks and the fact that the user follows us and, consequently, we can also follow them.

This means that if the user decides to join our corporate profile as a follower or give a “Like” to our content or profile, they accept this policy where we explain their rights and how we use their data. As the data controller, we guarantee confidentiality in the processing and compliance with the user’s rights, always under the provisions of the current data protection regulations. Additionally, we inform you that we use these social networks to announce news or relevant information related to the services we offer or topics we consider to be of interest to the user. Using the functionalities of these platforms, the user may receive this type of information on their wall or profile. We also inform you that there is no link between CLÍNICA DENTAL PARDIÑAS and these platforms or social networks, so the user accepts their usage policy and conditions once they access them and/or validate their notices and terms and conditions in the registration process. CLÍNICA DENTAL PARDIÑAS is not responsible for the use or processing of the user’s data outside the strict relationship and provision of services indicated in this policy.

3. Intellectual and industrial property

We warn you that CLÍNICA DENTAL PARDIÑAS owns all intellectual and industrial property rights to the website and all its elements (by way of example: images, sound, audio, video, software, texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access, and use, etc.).

The CLÍNICA DENTAL PARDIÑAS website contains texts intended to inform its users. Any error or omission in the generated content will not make CLÍNICA DENTAL PARDIÑAS responsible in any case.

4. Cookies Policy

4.1 Basic information about cookies

What the user should know about Cookies

Cookies are small files that store information on the devices of users who use our website.

Cookies are associated with the browser of a particular computer or device. Thanks to them, it is possible for CLÍNICA DENTAL PARDIÑAS to recognize the users’ browsers; they also serve to determine the user’s browsing preferences and, based on this, evaluate the user’s preferences, being able to use them as indicators to improve our service offer.

Acceptance of cookies at CLÍNICA DENTAL PARDIÑAS: The Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (hereinafter LSSI) regarding cookies requires that our users be informed prior to the browsing experience on the platform about the use, type, and purpose of cookies. This is why we have implemented an informative notice that is displayed once the user accesses our website, informing them beforehand and giving the option to choose the cookies they wish to allow and expressly accept them, thus complying with the criteria established by the European Data Protection Committee and the Guide on the use of cookies published by the AEPD in July 2023.

4.2 Detailed information about cookies

  • Technical or functional cookies: these allow the user to navigate through a website, platform, or application and use the different options or services that exist on it, including those used by the editor to manage and operate the website and enable its functions and services, such as controlling data traffic and communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, managing payment, controlling fraud linked to service security, processing a registration request or participation in an event, counting visits for software license billing purposes, using security elements during navigation, storing content for video or sound diffusion, enabling dynamic content (e.g., loading animation of a text or image), or sharing content through social networks.
    • Also belonging to this category by their technical nature are those cookies that allow the most efficient management of advertising spaces that, as another element of design or “layout” of the service offered to the user, the editor has included on a website, application, or platform based on criteria such as edited content without collecting user information for purposes other than customizing that advertising content or other content.
    • *Technical cookies will be exempt from the obligations established in Article 22.2 of the LSSI when they allow the provision of the service requested by the user, as is the case with the cookies listed in the previous paragraphs. However, if these cookies are also used for non-exempt purposes (e.g., behavioral advertising purposes), they will be subject to these obligations.

  • Preference or customization cookies: these allow remembering information for the user to access the service with certain characteristics that can differentiate their experience from that of other users, such as language, the number of results to display when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service, or the region from which the service is accessed, etc.
    • *If the user chooses these characteristics (e.g., selecting the language of a website by clicking on the corresponding country’s flag icon), the cookies will be exempt from the obligations of Article 22.2 of the LSSI as they are considered a service expressly requested by the user, provided the cookies solely serve the selected purpose.

  • Analysis or measurement cookies: these allow the responsible party to track and analyze user behavior on the websites to which they are linked, including the quantification of the impact of advertisements. The information collected through this type of cookie is used to measure the activity of websites, applications, or platforms to introduce improvements based on the analysis of usage data made by the users of the service.
    • *Although this type of cookie is not exempt from the duty to obtain informed consent for their use, the GT29 stated that it is unlikely to pose a risk to user privacy as long as it is first-party, processes aggregated data for strictly statistical purposes, provides information about their uses, and includes the possibility for users to opt out of their use.

  • Behavioral advertising cookies: these store information on user behavior obtained through continuous observation of their browsing habits, allowing the development of a specific profile to display advertising based on it.

 

Cookies we use at CLÍNICA DENTAL PARDIÑAS

The table below includes the details, purpose, type, and classes of cookies we have implemented on our platform. For your understanding, we detail below the types of cookies that may be used if the user consents:

 

4.3 How to uninstall cookies?

If a user wishes to uninstall the cookies used on www.clinicapardinas.com from their browser, here are the instructions for different browsers:

  • For more information about Internet Explorer click here.
  • For more information about Microsoft Edge click here. 
  • For more information about Firefox click here.
  • For more information about Chrome click here.
  • For more information about Safari click here.

CHANGE MY COOKIE PREFERENCES

5. Modifications in the legal text

CLÍNICA DENTAL PARDIÑAS may modify this legal text following the applicable legislation at any time. In any case, any substantial modification affecting the use of the website, the Legal Notice, the Privacy Policy, and Cookies will be duly notified to the user so that they are informed of the changes made in the processing of their personal data, and if applicable, the user can give their consent.

6. Regulations and jurisdiction

Our legal texts are governed by Spanish law. These texts will remain accessible to users at all times from our website.

If the parties do not agree to submit to mediation or arbitration previously, this legal notice establishes the agreement to submit to the Courts and Tribunals of A Coruña, expressly waiving any other jurisdiction.

Last modification: April 9, 2025.